Warranty

We are confident in the quality of our jewelry and stand behind every item made. We offer a free lifetime warranty against manufacturing defects on all of our fine jewelry.

If you experience damage to your purchase due to manufacturing, please contact us to initiate a repair. A $75 deposit will be taken before the shipment of your item to us for evaluation. This covers the cost of shipping the item back to you, along with an evaluation by our expert jeweler to determine if the damage is warrantied. The client will receive a refund for this fee for all warrantied repairs with complimentary return shipping. A price quote will be provided for repairs not covered under the lifetime warranty, before any work is performed. If approved, the deposit will be applied to this repair. If the client chooses not to perform the repair, the deposit will be applied to cover the shipping back to the customer after evaluation. If a warranty issue is found, we will repair the warrantied damage or replace the item without charge.

Repair or service performed by a jeweler other than Therese Made will void the warranty.

All fine jewelry may be affected by normal wear, activities, or accidents. This occurs most often with rings because hands are very active. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Examples of common jewelry issues that are not manufacturing defects include:

• Precious metals and prongs, wear down over time and may require restoration work as part of normal wear.

• Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.

• The discoloration of precious metals caused by chemicals, make-up, chlorine from pools and hot tubs, and soaps or salts from bathing.

• The loss of a gemstone caused by damage from everyday wear or from other damage.