Returns

Shop with confidence, because we offer a 15 day money back guarantee, so that you can make sure your purchase is just right.

Therese Made offers free return shipping on eligible purchases. We will provide the FedEx return shipping label, so that your return process is seamless and easy. Please note that returned items must be in their original, unworn condition and accompanied by all original documentation.

Due to their personalized nature, the following orders are non-returnable:

• Items that have been engraved, or resized

• Custom designed jewelry

• Items that have previously been exchanged

If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange using the credit from the return. Alterations to orders currently in process void the complimentary resize, return and exchange policies.

If you have a special request for a later delivery date, our 15 day return/exchange period begins on the date that your order was delivered.

Resizing

We offer one complimentary resizing for our standard ring styles. For additional resizing, the client must pay the return shipping back to them. Resizing must be done within 60 days of the delivered date. Outside of the 60 day complimentary resizing period, rings will be resized for a fee.

If you resize your ring at the time of your purchase, any subsequent resizes will be subject to fees. For orders shipped outside the US, we cannot offer free ring resizing or free returns due to potential taxes or customs duties. For more information, please email therese@trudygems.com.